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| FAQ |
Frequently Asked Questions
• How long will it take to receive the personalized feeding bottle?
• Can I track my order online?
• Can I return a personalized item?
• I made a mistake on the item I ordered. Can I get a replacement?
• What payment methods do you accept?
• Does pricing information appear on the packing slip when sending an item as a gift?
Q. How long will it take to receive my personalized feeding bottle?
A. Your personalized baby bottle sent by international airmail letter should arrive within 5-10 days after shipping.
We require 1-3 days to personalize the feeding bottle.
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Q. Can I track my order online?
A. You can track your order online at MyBabybottle.eu by clicking on >My Account >My Data >My Order at the left side of our website. It will provide you with information on the status of your order.
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Q. Can I return a personalized item?
A. Personal Creations stands behind the quality of every product we sell. Understandably, personalized items cannot be accepted for return, except when there is a quality concern. If your order it is not 100% free from defects in materials and workmanship, you may return it, in new condition, in its original packaging for a prompt replacement or merchandise refund. All returns MUST be made within 30 days of receipt of the item.
Returns are to be made to:
Trendgifts
Gerhard Hess
Eugen-Langen-Strasse 8
D-50968 Cologne / Germany
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Q. I made a mistake on the item I ordered. Can I get a replacement?
A. As your order enters our production environment immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. We do understand, however, that mistakes happen! Take special care when reviewing your order; check your spelling, dates and names very carefully. In the event you’ve made an error and need a replacement, we would be happy to extend a 25% discount if you need to re-order. Of course, if we made the error, we will send a replacement item at no charge to you.
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Q. What payment methods do you accept?
A. We accept Visa, MasterCard and American Express.
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Q. Does pricing information appear on the packing slip when sending an item as a gift?
A. Your gift recipient will receive a packing slip only, showing the items shipping to their location without pricing. Your gift recipient will know that you forwarded the gift as your name and bill to address will be shown on the packing slip. If the item is shipping to you, pricing details will be shown.
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| Testimonials |
Dear Mr. Hess, I received the bottle today. Thank you for the quick delivery.
PS. It looks marvelous!!!
Maria Paspala
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